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Our Policy Statements

TEFSRM Policy Statements

The Ethical Fire Safety and Risk Management (TEFSRM) Group Limited

Effective Date: 02 January 2025

All policy statements below summarise TEFSRM’s approach to key governance, compliance and ethical practices. Full policy documents for each area are available upon request. Each full policy document is jointly signed by:

Bianca Sumares (Company Secretary)
Bernie Higgins (Operations Director)

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Accessibility Statement

TEFSRM is committed to ensuring that its website and services are accessible to all users, regardless of ability or technical knowledge.

What you'll find in the full policy:

  • Detailed accessibility standards followed (e.g., WCAG compliance levels).

  • Procedures for continuous improvement in accessibility features.

  • Contact methods for users to provide feedback or request assistance.

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Anti-Bribery and Corruption Statement

TEFSRM enforces a zero-tolerance approach to bribery and corruption. We conduct due diligence on all clients, contractors, and suppliers and encourage reporting of any suspected violations through secure and confidential channels.

What you'll find in the full policy:

  • Comprehensive guidelines on preventing bribery and corruption.

  • Reporting mechanisms and protections for whistleblowers.

  • Employee responsibilities and training requirements regarding ethical conduct.

Complaints Statement

TEFSRM is dedicated to addressing client concerns promptly and professionally. We outline clear steps for raising concerns and provide timelines for response and resolution.

What you'll find in the full policy:

  • Detailed procedures for submitting complaints.

  • Response timeframes and escalation processes.

  • Client rights and expectations during the complaint resolution process.

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Cookie Statement

TEFSRM uses cookies on its website to enhance user experience and comply with regulations. Users are informed about the types of cookies used and their rights to manage cookie preferences.

What you'll find in the full policy:

  • Specific information on cookies used and their purposes.

  • Instructions on how to manage or disable cookies.

  • Compliance measures with PECR and GDPR regarding user consent.

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Corporate Social Responsibility (CSR) Statement

TEFSRM is committed to contributing positively to society, promoting sustainable practices, and reducing its environmental impact while upholding ethical business standards.

What you'll find in the full policy:

  • CSR initiatives and community engagement programs.

  • Sustainability goals and environmental impact strategies.

  • Commitment to ethical practices in business operations.

Data Protection Statement

TEFSRM ensures personal data is handled securely, transparently, and in compliance with GDPR and the Data Protection Act 2018. Data is only collected, stored, and retained as necessary for operational purposes.

What you'll find in the full policy:

  • Data processing and storage practices.

  • Individual rights regarding personal data access and correction.

  • Security measures implemented to protect data integrity.

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Environmental Statement

TEFSRM strives to minimise its environmental impact by reducing waste, sourcing responsibly, and promoting recycling and pollution reduction.

What you'll find in the full policy:

  • Environmental management systems and policies.

  • Waste reduction programs and resource efficiency plans.

  • Employee engagement in environmental sustainability efforts.

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Ethical Statement

TEFSRM operates with honesty, integrity, and fairness, upholding ethical standards in all its business activities and relationships.

What you'll find in the full policy:

  • Code of conduct for employees and stakeholders.

  • Guidelines on conflicts of interest and ethical decision-making.

  • Commitment to transparency and accountability in operations.

Health and Safety Statement

TEFSRM prioritises the health, safety, and welfare of employees, contractors, and clients by maintaining safe working environments and conducting regular risk assessments.

What you'll find in the full policy:

  • Health and safety protocols and emergency procedures.

  • Training programs for staff on safety practices.

  • Compliance with health and safety legislation and regulations.

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Modern Slavery Statement

TEFSRM is committed to preventing modern slavery and human trafficking within its operations and supply chains through regular risk assessments and adherence to ethical labour practices.

What you'll find in the full policy:

  • Risk assessment procedures for supply chains.

  • Supplier code of conduct and compliance expectations.

  • Training and awareness programs for employees on modern slavery issues.

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Privacy Statement

TEFSRM ensures personal data is processed lawfully and securely, offering transparency and the right for individuals to access, correct, or delete their data.

What you'll find in the full policy:

  • Types of personal data collected and purposes of collection.

  • Consent mechanisms and how data is used.

  • Procedures for data breaches and notifications.

Service Level Agreement (SLA) Statement

TEFSRM is committed to delivering high-quality services, clearly defining service expectations, and addressing any service failures with timely corrective actions.

What you'll find in the full policy:

  • Defined service parameters including scope and timelines.

  • Performance metrics and monitoring processes.

  • Remedies and escalation procedures for service issues.

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Full Policy Access

The above statements summarise TEFSRM’s approach to compliance and best practices. Full versions of all policies, containing comprehensive details as outlined above, are available upon request through the Contact Us page.

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Signed:

Bianca Sumares (Company Secretary)
Bernie Higgins (Operations Director)
Dated: 02 January 2025

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